Return Policy for roseliebones.com
Thank you for shopping with us at roseliebones.com. We are committed to providing you with exceptional quality and service. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
- Items may be returned within 30 days from the date of delivery.
- To qualify, products must be in their original condition, unused, and in the original packaging with all tags and labels attached.
- Certain items, such as personalized or final sale products, may not be eligible for return. If an item is marked as final sale at the time of purchase, it cannot be returned or exchanged.
2. How to Initiate a Return
- Contact our Customer Support team at support@roseliebones.com with your order number and reason for return.
- Once your request is received and approved, you will receive detailed instructions and a return authorization number.
- Please include this return authorization number with your return shipment.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. roseliebones.com is not responsible for lost or damaged packages during return transit.
4. Inspection and Refunds
- Once your return is received, our team will inspect the item to ensure it meets our return conditions.
- Approved returns will be processed within 5-10 business days.
- Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable.
5. Exchanges
- If you would prefer an exchange for a different size, color, or style, please indicate this in your return request.
- Exchanges are subject to product availability. If the desired item is out of stock, a refund may be issued instead.
6. Damaged or Defective Items
- In the event you receive a damaged or defective product, please contact us immediately at support@roseliebones.com.
- We may request photos or additional information to expedite the resolution process.
- For defective items or errors in shipment, return shipping costs will be covered by roseliebones.com.
7. International Returns
- International customers are responsible for any return shipping costs and potential customs fees unless the return is due to a defect or error on our part.
- Please contact our support team for assistance with international returns.
8. Policy Updates
- roseliebones.com reserves the right to update or modify this return policy at any time without prior notice. Any changes will be posted on our website and will apply to orders placed after the effective date.
For any additional questions or assistance, please do not hesitate to reach out to our Customer Support team at support@roseliebones.com.
By shopping with us, you agree to this return policy. We appreciate your business and look forward to serving you again.